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How aka123 Handles Your Personal Information

This Privacy Policy explains what data we collect when you use aka123, how we use it, and the choices you have over your own information.

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What We Collect and Why We Use It

aka123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with aka123, we collect the details you provide — your name, contact information, and the wallet identifiers linked to your preferred payment method, whether that is DANA, OVO or GoPay. We use this data to verify your account, process deposits and

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withdrawals, and deliver support when something needs resolving. Transaction records are kept for compliance purposes and to help you track your own account history. We also collect device and session data — the type of browser or mobile you use, your IP address, and interaction logs
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— to keep the platform running reliably and to detect unusual access patterns that could signal an unauthorised login attempt. Cookies help us remember your session state so you are not asked to re-authenticate on every visit. We do not use your payment wallet data for
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marketing purposes; DANA, OVO and GoPay identifiers are held only to process the transactions you initiate. Data retention periods depend on the category of data and applicable local law in eligible regions. Where local law requires us to hold certain records, we do so for that
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period only. You can ask us at any time what data we hold about you.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We apply technical controls across account access, data storage and payment processing to reduce the risk of unauthorised exposure. Your session is encrypted in transit, and wallet data linked to DANA, OVO or GoPay is never stored in plain text. Here is what that looks like in practice across four areas.

Cookie Use We use session cookies to keep you logged in across pages and analytics cookies to understand how the mobile interface is being used. You can manage cookie preferences through your browser settings at any time.

Account Security Login attempts trigger OTP verification to the number on your account. If we detect an unusual device or location, access is held until you confirm identity through the verification step in your account settings.

Data Retention We keep your account data for as long as your account remains active and for any period required by applicable local law after closure. Once the retention period ends, data is deleted or anonymised.

Requesting Changes You can ask us to correct inaccurate data or delete your account record by contacting support. We will verify your identity first, then process the request in line with what local law in eligible regions allows.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct or remove data we hold about you, our support team handles these requests directly. You can reach us through live chat inside your account, by email, or through the in-app help menu on mobile. We aim to respond to data-related requests within a reasonable timeframe, and we will confirm receipt as soon as your message comes through.

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Live Chat

Open your account on mobile or browser and tap the chat icon. A support agent can log your data request and pass it to our privacy team on the same session.

Email Support

Send your data access or deletion request by email with your registered account name. We confirm receipt and follow up with next steps within our standard response window.

In-App Help Menu

On the aka123 mobile interface, head to your account settings and tap Help. The privacy request option is listed there alongside general account support topics.

Your Privacy Questions, Addressed Directly

These are the questions we hear most often about how aka123 handles personal data. If your question is not covered here, contact us through live chat or the in-app help menu and we will get back to you with a specific answer.

We collect your name, contact details, and the wallet reference for whichever payment method you link — DANA, OVO or GoPay. We also log device and session data to keep your account secure.

We do not sell your data. We share only what is necessary with payment processors like DANA, OVO and GoPay to complete transactions, and with service providers operating under confidentiality agreements.

We keep your data while your account is active and for any period required by local law after account closure. Once that period ends, the data is deleted or anonymised, depending on the record type.

Yes. Contact support via live chat or email with your registered account details. We verify your identity first, then process your deletion request in line with what applicable local law in eligible regions permits.

Wallet identifiers are encrypted and never stored as plain text. They are used only to process the transactions you initiate and are not accessed for any other purpose, including marketing.

Open your account settings and edit the details directly, or contact support if the field is locked. For name or identity corrections, we will ask for verification before making changes to keep your account safe.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How aka123 Handles Your Personal Information

Data Handling, Cookies and Account Security

Reach Us About Your Privacy Rights

Live Chat

Email Support

In-App Help Menu

Your Privacy Questions, Addressed Directly

01 What personal data does aka123 collect when I register?

02 Does aka123 share my data with third parties?

03 How long does aka123 keep my account data?

04 Can I ask aka123 to delete my personal data?

05 How are my DANA, OVO and GoPay wallet details protected?

06 How do I update the personal data aka123 holds about me?

Privacy Policy

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