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Understand the Rules Before You Play

aka123 operates under terms designed to be clear and fair for eligible accounts in Indonesia. What you can do, what we can do, and how disputes are handled — it's all laid out here so you know exactly where you stand.

Account Terms & ConditionsPrivacy and Data UseWallet Policy: DANA, OVO, GoPayJurisdiction NoticeUser Rights & Requests

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HOW WE HANDLE IT

Data, Security and Account Integrity at aka123

Your account data is handled with clear rules on what we collect, how long we keep it, and who can request changes. We do not sell your personal data to third parties. Security measures on your account include session-based authentication and OTP verification tied to your registered mobile number — the same number you use for your DANA or GoPay wallet in many cases.

Data Collection

We collect only what's needed to verify your identity, process your DANA or OVO transactions, and maintain account history. Nothing beyond operational necessity.

Cookie Use

Cookies keep your session active when you switch between mobile browser and the desktop lobby. You can manage cookie preferences in your browser settings at any time.

Account Security

OTP verification runs on every login from a new device. If your registered number changes, update it before linking a new GoPay or OVO wallet to avoid access issues.

Data Requests

You can request a copy of your account data or ask us to delete it. Submit the request via email with your account ID. We process requests within the period required by applicable rules.

LEGAL CONTACT PATHS

Reach Us About Your Account or Policy Query

Got a question about your rights, a dispute, or how your data is used? Our support team handles legal queries through the channels below. For account-specific issues — like a frozen DANA or OVO transaction — include your account ID and the wallet reference number to speed things up.

How Our Legal Framework Applies to Your Account

aka123 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

aka123 sets out its terms in plain language because you deserve to know what applies to your account — not just the fine print buried at the bottom. When you open an account and link a payment method such as DANA, OVO, or GoPay, you agree

1
to our terms of use. Those terms govern how transactions are processed, how disputes are raised, and how account suspensions or closures are handled. We do not operate uniformly in every jurisdiction. Whether you can access and use the platform depends on whether online gaming activity
2
is permitted under the laws of your location. If you are in a region where access is not permitted, we are required to restrict your account. Your payment channels — DANA, OVO, GoPay — are subject to their own provider terms on top of ours. We
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do not override those terms. If a transaction is reversed or disputed by your e-wallet provider, we treat that as a breach of the deposit agreement and may freeze the associated account balance pending review. All accounts are subject to our age verification process. Activity logged
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against your account is retained in line with our data retention schedule. Any changes to our terms are communicated before they take effect, and continued use of your account after that date counts as acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

What You Actually Want to Know About Our Legal Terms

These are the questions we get most often about how our terms work, what your rights are, and what happens when something goes wrong. If your question isn't here, live chat is the fastest path to an answer.

Access depends on whether online gaming is permitted under local law in your region. If it isn't, we are required to restrict your account. Check your local rules before registering.

A reversed deposit is treated as a breach of our deposit terms. The account balance linked to that transaction is frozen pending a review. Contact support with the wallet reference number to resolve it.

Email our support team with your account ID and a clear data access request. We will compile and send your data within the timeframe set by applicable data rules in your eligible region.

Yes. Submit a deletion request by email. Note that some transaction records are retained for a mandatory period under financial compliance rules, even after an account is closed.

We notify you before any material change to our terms takes effect. Continued use of your account after the change date is treated as your acceptance of the updated terms.

We share only what is necessary to process your transactions with DANA, OVO, or GoPay. We do not sell or trade your personal data. Each payment provider also has its own data terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Understand the Rules Before You Play

Data, Security and Account Integrity at aka123

Data Collection

Cookie Use

Account Security

Data Requests

Reach Us About Your Account or Policy Query

What You Actually Want to Know About Our Legal Terms

01 Can I use aka123 if online gaming isn't clearly legal in my area?

02 What happens if my DANA or OVO deposit is reversed?

03 How do I request a copy of my personal data?

04 Can I ask aka123 to delete my account data?

05 How will I know if the terms change?

06 Does aka123 share my data with third parties like DANA or GoPay?

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